Frequently Asked Questions

We are in network with many insurance providers. Contact us to verify your insurance information. 

We will try to contact you by both the phone number and email you provided in order to best assist you in your mental health journey.

Please call to cancel your appointment at least two business days before the appointment time. If you do not cancel nor attending your session, you will be charged $100 for individual appointments and $50 for group appointments. 

As much advance notice is appreciated so our clinicians have the time to book sessions with other patients who need mental health support. 

This will vary based on your payment method and insurance coverage. If you are using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my mental health benefits?” to find out how much you would pay for a therapy or medication management appointment. At SOL Mental Health, we also will verify your insurance by filling out the inquiry on your state’s Verify Insurance page.

We provide the best suited clinician based on specialty, availability, location, treatment approach, and insurance coverage. Our team of licensed mental healthcare professionals spans a wide range of clinical specialties and areas of interest. If you do have concerns about fit after your first appointment, please discuss with your clinician, who will discuss potential next best steps with you.

Our goal is to get you scheduled as quickly as possible. Once we gather your preferences and information, we will immediately reach out to you (typically within 24-48 hours). If you submit a request during a weekend, we will connect with you on the next business day. After the initial intake call, we aim to have your first appointment scheduled within 2-5 business days.

During your first appointment with a licensed mental health clinician, you will discuss your history, current symptoms, and goals in care. This initial appointment allows the two of you to get to know each other, and collaboratively develop a plan of treatment to help you best achieve your goals. It’s important to realize that for some patients, the next step may include a 2nd continuation intake appointment, for the clinician to gather additional information before creating a treatment plan. Additionally, for some patients with needs beyond the scope of our capabilities at Sol Mental Health, the clinician may recommend a referral to a more specialized treatment provider.

This is a decision that will be made in partnership with your treating clinician and is up to their clinical judgement. However, we cannot guarantee that your first appointment will end with a medication prescription.

Similar to the question above, this is a decision that will be made in partnership with your treating clinician and is up to their clinical judgement. It is important to note that if your clinician decides that a controlled substance (such as a stimulant to treat ADHD or a benzodiazepine to treat anxiety) is appropriate and clinically indicated, you must have had an in-person appointment to proceed. Patients who have only been seen virtually are not eligible for treatment with controlled substances.

We always make sure that any appointment that takes place between a patient and one of our clinicians is compliant with HIPAA regulations and ensures patient privacy. The software we use to facilitate this teleconferencing encrypts any video and audio. Of course, it is also important for you to be mindful of the setting in which you take a virtual appointment; choosing a comfortable, quiet, and private space is important.

Our HIPAA-compliant, encrypted software keeps your personal data secure. We follow the highest national standards for security and privacy for all patients and clinicians. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.

We treat the following conditions:

• Anxiety disorders
• Depressive disorders
• Bipolar-spectrum disorders
• Trauma-related disorders
• And more

View our How We Help to learn more. 

Medications are one tool mental health clinicians can use, in addition to psychotherapy, to help treat their patients’ symptoms. The decision to use medication, psychotherapy, or both in combination is a collaborative one made by the clinician with close input from the patient. Often, the most successful treatments combine the two. In some cases, medication is the core treatment and therapy the secondary intervention. At Sol Mental Health, we have a team-based approach to care, so you can get both in one place.

Psychiatrists are medical doctors trained to treat general medical conditions and the broad spectrum of psychiatric illnesses. Psychiatrists may use a combination of medication management and psychotherapy to treat patients. Therapists are clinicians with either master’s or Ph.D. level training who are specialty trained (through a combination of classroom and clinically-based work) to deliver psychotherapy as a treatment for psychiatric symptoms/conditions.